Recruiting without an applicant tracking system is challenging enough all on its own. When I was a recruiter on a team of 5 focused on one region, we ran into several sourcing issues due to an overwhelming amount of unorganized paperwork. Our team was sourcing the same resumes, calling the same candidates multiple times, and contacting candidates that were already interviewed with the company. The amount of time we were spending on the same candidates was mind blowing.
Campus recruiting added even more challenges when using a paper based process. I collected, organized, and rated hundreds of resumes. I lugged my briefcase packed with resumes from hotel to hotel as I visited different schools in the Northeast. After our roadshow, I would then begin contacting the students I had just met. That task alone would take a full day. Whether it was sending out emails, or following up by phone, I wanted to reach out as quickly as I could to avoid drop-offs in such a competitive landscape.
Then everything changed. I was introduced to my first applicant tracking system, iCIMS Talent Platform. The system was fast, easy to use, and had amazing functionality. Candidates were organized in folders, allowing our team to see exactly where a candidate was in our workflow. We no longer embarrassed ourselves by calling candidates who already come into interviews are had an offer extended to them. Our team became much more efficient. We were wasting less time on the same resumes, reaching out to even more candidates, and making better hires.
On the campus front, I saw the biggest change. Our candidate experience greatly improved. We set up a laptop where candidates could quickly enter their information and receive a branded email thanking them for their interest. I could even take a picture of their resume and upload it into the system later. Once a candidate’s information was in the system, I could rate the resume, leave notes, and forward profiles to the appropriate hiring managers. As students used our quick and easy new technology, they began to tell me how easy it was and how they wished more application processes were like it. The best part they liked was the personalized emails they would get throughout the process letting them know about the status of their resume and company happenings, which I could send with a click of a button.
Simply put, technology supercharged our recruiting efforts in all areas. Besides delivering a much better candidate experience, our recruiters regained passion and their focus on results. We were spending less time on duplicate resumes, getting to candidates quicker and decreased our time to fill by 43%. After using an applicant tracking system, I would never be able to go back to paper.