The customer is always right – especially when it comes to what they want to see in the product they use every day. In this case that product is the iCIMS Talent Platform, and iCIMS has always been committed to taking our clients ideas and feedback, and turning them into our newest features. While our annual surveys, client user groups, Product Experience Panel, and daily interactions with clients help us garner an idea of our clients are looking for, iCIMS has also created the Customer Advisory Council (CAC) – a two day conference held each year where an elite group of clients get together with the iCIMS team to discuss ideas and improvements for the system as well as upcoming trends in HR.
This Monday, September 10th marks the start of iCIMS’ 9th Annual Customer Advisory Council . The CAC gives us the ability to work face to face with both everyday users in the system and their executives to not only hear what new features they would like to see, but also things that they feel might not be working to their full potential. It’s a simple, proactive way to keep a pulse on how clients are using the system, ways that we can better the user and candidate experience, and share with our clients where iCIMS is headed as a company.
This year’s CAC is slated to allow for even more free flowing conversation between clients and iCIMS employees. With the largest CAC head count to date, new conference tracks, smaller break-out sessions, and one-on-one meetings all being hosted at iCIMS’ brand new HQ in Matawan NJ, we can’t wait to see the feedback we gain!