In order to provide the best software, it is important to look for suggestions from those who are using it. While listening to all customer feedback may seem difficult in some industries, when it comes to HR technology, our customers are in fact our greatest assets!
Customers have first-hand knowledge and experience with the product and the potential to provide suggestions that the vendor would not have come up with internally. At iCIMS we make the customer experience a priority. Even our latest release was the result of our client’s input and submissions. However, feedback from polls and questions will only provide us with so much. In order to get the full customer perspective, we usually hold events to talk about our product in depth with some of our most active clients.
In 1 week, iCIMS will be hosting our 8th annual Customer Advisory Council – a user conference created to garner feedback and improve the customer experience. Each year, the CAC features software presentations from our technology department, roundtable discussions with our leadership team, and most importantly, forums for feedback from our customers. This year’s event will take place at the M Resort in Las Vegas and will focus on the Future of Recruitment. Keeping with agendas of the past, the conference will be split into three sections; Progress (improvements we’ve made since last year’s CAC), Innovation (customer input combined with technology’s actions), and Strategy (a look ahead at trends in talent management). We are expecting a wide range of attendees from companies including, Tiffany & Co., Whole Foods, L.L. Bean, FedEx and more.
The CAC is one of our most important events. We are able to obtain valuable advice from our customers that we can apply directly towards product improvements. We gain priceless insights into our offerings by hosting events of this sort and our clients can also benefit from sharing success stories, discussions, and networking with other attendees. We want to provide an optimal customer experience and this is one of the ways we can try to.
Bottom line: In order to attain higher satisfaction with your ATS, choose the company that is going to listen to your suggestions. Find the vendor who will provide opportunities to discuss exactly what you are looking for in your HR software!