iCIMS Hire Expectations™

This post comes to you from Will Finnegan, Team Lead of the Integration Services Group, at iCIMS. In conjunction with Joanna Snodgrass' post, this week's blog further explains the iCIMS customer support experience. Hope you enjoy!

Customer service is the cornerstone of business. A good experience can mean a loyal customer for years. A bad experience can leave a sour taste that never seems to go away. In today’s world, where much of the industry has become customer-centric, providing the best experience possible can make a huge difference.

At iCIMS, providing an experience second-to-none is something we all take pride in. Whether it's as simple as making a minor modification to an existing client system or directing a misplaced phone call or email to the correct recipient, we are happy to help. Taking lessons from some of the more well-known companies that have pioneered this approach, we strive to ensure every client, large or small, receives quality treatment and is given proper answers to their questions.

Being a customer-focused company isn't easy, but the results are worth it. Here's one of many client testimonials we've received throughout our eleven years of business. “We were coming from a vendor who we had been with for a number of years and the service had gotten really bad. By the time we came to iCIMS there was a certain amount of frustration and mistrust left over and Jennifer Land and Elizabeth Wise [iCIMS Reps] worked very well with us to help calm and guide us in the right direction. It is great to find a vendor that actually does what they say they can do.”

Taking pride in this mission of making every experience the best possible for the client has pushed iCIMS ahead in the ATS market. Offering cordial, quick, and personal responses set us apart from the competition. By creating a corporate culture structured around these values, we pledge to continue to bring the best service for our clients, ensuring every interaction receives prompt attention and resolution. Red, the color of iCIMS, is also the color of the carpet rolled out to our customers for any service they might need.