iCIMS Hire Expectations™

Last week, iCIMS partnered up with Recruiter Earth to celebrate a whole week of goodies - including a whitepaper on leveraging LinkedIn and a customer testimonial from Liz Claiborne. In reflection of last week, I wrote a post on iCIMS that I would like to share with you now. While I know this blog is pretty iCIMS-heavy, I would like you to read it as an informative insight into the company.

As we wrap up the last three months of 2010 (time flies!), iCIMS will be beginning its 11th year of business. It’s an exciting accomplishment that not many technology companies can boast about. So, how has iCIMS remained a major player in the HR Industry? I think it all points back to two of iCIMS’ main differentiators: customer support and “back to the basics”.

Customer Support for All!

iCIMS wants their customers to be happy, so the company strives to meet those needs every day, however they may change. If a client needs something done at 1:00 AM, iCIMS has a 24 hour help desk ready to answer their questions. Unwavering, enterprise-level customer service for all companies regardless of size…that is iCIMS’ motto. Let me give you an example. One of iCIMS clients, The Hershey Company, needed to get the Talent Platform up and running in just 10 days. Well, guess what? iCIMS did it. iCIMS did whatever it took to make sure Hershey was ready to go.

I think one of the major problems with a lot of vendors out there is that they don’t extend the resources needed to support their clients appropriately. So, if a client needs help, they may be waiting a while to receive the attention they need. I’ve been there and waiting is no fun…

iCIMS is different. iCIMS does extend those resources, because they want their clients to leverage their talent management system the best they can. Therefore, each client is equipped with the people-support, tools and resources needed to help configure and maximize their system. iCIMS wants recruiters and hiring managers to power their tasks through technology and this will never change.

Back to the Basics - Keeping it Simple.

More often than not, talent management software tends to be over-engineered and rather cumbersome to use. Isn’t the point of leveraging technology in the HR department to simplify HR tasks? Many vendors are too busy focusing on providing fancy bells and whistles before they master the basics of this type of technology. Again, iCIMS is different.  iCIMS’ “back to the basics” methodology gives clients a talent management system that is easy to use, scalable, and flexible. iCIMS has mastered the basics so they can provide quality software that is dependable.

Additionally, iCIMS frequently asks for client feedback on how to improve the Platform. Why do they do this? Simple. iCIMS wants to provide the functionality YOU need, not the functionality they THINK you need. Just recently, iCIMS announced version 10.2 of the Talent Platform, which incorporated a slew of client ideas. Clients love it! Further, iCIMS also looks to non-users for feedback. iCIMS wants to build a talent management system that is the best fit for you, when you are ready to purchase a system. Therefore, I ask you now, what do you need in a talent management system? What do you not need? If you are interested in sending over your ideas, you can submit them directly to iCIMS’ Idea Exchange.

Help us help you!

We look forward to learning from you and I hope, one day, we can work together to further simplify your HR function.