ADDIE is a leading instructional design model, and at iCIMS we use this as the backbone of our training approach. Teaching technology has the potential to be boring and ineffective, so the proper instructional design of training initiatives is essential to making sure the content sticks. The ADDIE method is not only used for custom training sessions but also for our standard webinars, FastTrack, and New Hire training.
ADDIE consists of five phases:
Analysis: During the Analysis phase, iCIMS works with the customer to understand their training need. During Analysis, we identify the goals and objectives of the training, become familiar with the training audience and determine the project timeframe and deliverables.
Design: During the Design phase, we sketch out the plan for training. Using principles of adult learning, we outline the curriculum and chunk it into major components. Once the customer has agreed on the overall design of the training, we move into Development.
Development: During the Development phase, we further the Design phase and fully develop the training curriculum. Here is where we determine all of the details and nuances of the training we will deliver.
Implementation (Delivery): Implementation happens when we deliver the training to the partner or client.
Evaluation: Finally, after the training has been delivered, Evaluation occurs. Feedback is solicited from the customer and used to assess the value of the training. In this way, we can learn what worked and what could have been more smoothly designed and/or delivered.
Over the years, iCIMS has found this method allows our customers the greatest flexibility to focus on the topics that are most important to them. Further, the interactive nature of the design and delivery provides for a high information retention rate, making this the most effective instructional design model for our industry.
In addition to learning the iCIMS Talent Platform using the ADDIE method, customers may also benefit from our experience and implement the ADDIE model themselves. ADDIE can be used to improve learning at all levels. For example, during the onboarding process, your new hires must learn about your company culture, departmental processes, and the technology employed by your business. Employing a standardized methodology for conducting new hire training and orientation can benefit your business by producing better trained, more productive employees. Not only does this benefit your profitability, but such standardization can also improve employee retention, thus reducing long-term costs.
Overall, ADDIE is simple and offers many benefits. If you would like to learn more about the ADDIE model of instructional design, please visit the following sites.
Well maybe extravaganza is the wrong word, but perhaps it isn’t too far off. On 27 September, UK Recruiter is hosting a Recruitment Software and Innovative Technologies Showcase event for HR in-house and agency recruiters to help them find the best tool to bring their recruitment to the next level. Well, the timing couldn’t be better!
According to Financial Times, UK employment is the strongest it has been in nearly four years. The article states that employment showed strong growth, with the level up 236,000 on the quarter to 29.56m, which is the largest quarterly rise seen in the past two years. While the Olympics did contribute to that increase, some economists feel that the growth was still an improvement in the long run.
As we all know, positive employment rates often translate into more vacancies! If the number of vacancies increases – it’s time for recruiters to get to work. In order to recruit effectively and efficiently, recruiters need to ensure that their processes are in tip-top shape so time-to-fill and quality-of-hire can be optimized when positions need to be filled. Without proper procedures in place, these two metrics will suffer tremendously. The best way to do this is to automate the manual processes that contribute to inefficiencies within the department.
Now, let’s get back to information about the event on 27 September. If you are a recruiter looking to optimize processes by automating time-consuming tasks, you should definitely attend this event. As an attendee, you will learn about products from many technology companies in order to find the solution that fits your needs. And, don’t forget to check out iCIMS. Search for the banner full of birds!
The customer is always right – especially when it comes to what they want to see in the product they use every day. In this case that product is the iCIMS Talent Platform, and iCIMS has always been committed to taking our clients ideas and feedback, and turning them into our newest features. While our annual surveys, client user groups, Product Experience Panel, and daily interactions with clients help us garner an idea of our clients are looking for, iCIMS has also created the Customer Advisory Council (CAC) – a two day conference held each year where an elite group of clients get together with the iCIMS team to discuss ideas and improvements for the system as well as upcoming trends in HR.
This Monday, September 10th marks the start of iCIMS’ 9th Annual Customer Advisory Council . The CAC gives us the ability to work face to face with both everyday users in the system and their executives to not only hear what new features they would like to see, but also things that they feel might not be working to their full potential. It’s a simple, proactive way to keep a pulse on how clients are using the system, ways that we can better the user and candidate experience, and share with our clients where iCIMS is headed as a company.
This year’s CAC is slated to allow for even more free flowing conversation between clients and iCIMS employees. With the largest CAC head count to date, new conference tracks, smaller break-out sessions, and one-on-one meetings all being hosted at iCIMS’ brand new HQ in Matawan NJ, we can’t wait to see the feedback we gain!
The Olympic Games are underway! Just six days ago we watched 10,000+ athletes walk out during the opening ceremony waving and smiling at over 4 million international spectators. One can only imagine what a population increase of 4 million people would be like. The UK went through a great deal of preparation in London to not only accommodate the visitors, but also when it came to the organization and readiness of the workforce at various venues.
With a large number of Human Resources professionals looking for top talent all within the same four year span, the traditional form of sourcing and recruiting would not suffice. HR professionals need to become familiar with the latest technologies and trends in the industry, specifically regarding Applicant Tracking Systems (ATS).
Even though an ATS is a recently popular tool among recruiters, the marketplace has been building up with all different vendors for years. With so many options, how does one know which ATS is the best (or as I like to call it, the ‘gold medalist’) in the sourcing, recruiting, and onboarding of top talent?
Below are the important functions and features of an ATS that will ensure your HR team comes in 1st place:
1. Ease of use - The first thing a prospective ATS user should look for is ease of use in a product and its features. There is nothing worse than using a product that is complicated and frustrating. Make sure the ATS you choose is simple, easy-to-use, and accessible.
2. Configurability - So many ATS providers code and produce a product that is the same for every single customer. This ‘one size fits all’ approach will not achieve optimal results for your organization. Select a product that can be scaled and adjusted to your organization’s size and specific workflow.
3. Branded Career Sites - Make your company’s brand well known. With distinct branding on career sites, recruiters can attract top talent not only to open job positions but to the company culture and brand itself.
4. Social Distribution - Traditionally, recruiters used head hunters and agencies to find top talent. Nowadays, to find these candidates recruiters have to think outside the box. Many have turned to social media outlets (Facebook, Twitter, and LinkedIn) to reach out to a larger talent pool. The larger the pool the more likely top talent will be found. An ideal ATS can post a job opening to all social media sites with just the click of a button.
5. Excellent Customer Service - Often vendors set an HR professional up and walk away, without any assistance beyond implementation. Find an ATS provider that is dedicated to helping your team every step of the way and is readily available at any moment you need them.
With these five features and functions in mind, recruiters will be on top of their game, acquiring top talent with ease.
Many will say that there is nothing more important to an organization’s success than a unified mission and a strong corporate cuture. It is what drives an organization to reach for common goals, and helps individuals to understand how they fit and contribute in the grand scheme of things. While this is of course true, the same rule applies for companies that look to partner with one another. It is essential that partnering companies not only have complimentary products, but also a mission and culture that are in tune with one another. Knowing this, iCIMS and NetSuite recently identified the opportunity to team-up with one another to deliver increased value to their clients and prospects.
With this partnership, NetSuite will be able to refer their clients to iCIMS so NetSuite can drive further “stickiness” with its client base and have a more competitive offering to prospects. As part of the partnership, iCIMS will integrate to NetSuite’s ERP so that NetSuite customers will be able to transition their candidate and new hire data from iCIMS directly.
Both are organizations driven by their dedication to customer service and ease of use. Coming from these similar roots, they know how to deliver results expected by experienced SaaS users. On top of that, they have been focused on the SMB market and view SaaS and IT architecture in similar vanes – both offer Java based software in a true cloud environment, leveraging configuration, rather than customization, to tailor solutions for customers. They are also growing incredibly fast as the need for both ERP and Talent Acqustion Software is becoming an accepted fact among businesses today.
The recently released announcement of the partnership speaks to the commonalities between them, as well as the excitement on both sides about what this new partnership will mean for clients and prospects alike. Guido Haarmans, Vice President Developer Programs at NetSuite said; “I am excited to announce this new partnership with iCIMS. They have proved themselves to be a superior player in the talent acquisition field, recognized for having a robust, scalable, and easy to use platform that provides a candidate and user experience that is second to none. It was the combination of these features, and their reputation for renowned customer service and support that made iCIMS the obvious choice to be NetSuite’s first commercial partner in its space.” While Ron Kasner, Chief Corporate Development Officer at iCIMS said; “We are both aggressively growing SaaS solution providers, committed to providing leading edge technology that can easily and affordably scale to meet the needs of any sized organization. Given these synergies, along with a similar company culture built around customer orientation, the alliance between iCIMS and NetSuite is a natural fit.” With the two organizations already on the same page in terms of culture and vision, one can only imagine what lies ahead for the increased functionality for their users.
To read the full press release, go to new section on iCIMS website or click here.
As an employee at iCIMS, I’ve seen a great deal of change and improvement over the past couple of years, but today’s announcement overshadows all of the top highlights I’ve seen in the past. Today, iCIMS announces that it has signed over 1,000 customers in a little over 10 years. This reaffirms the Company as a successful leader in the HR space. Many companies (especially technology companies) struggle to make their mark on the world largely due to their inability to make the value of their product known. So what about iCIMS is different? How has iCIMS been able to remain successful and sign 1,000 customers with a 97% retention rate?
Indicators seem to point to the total value of the Company’s offerings:
- Robust, yet easy-to-use technology.
- Flexible and configurable software to match HR processes and needs.
- Responsive and helpful customer support.
People need a software solution that will integrate with their business processes, which they can find in iCIMS’ solution and service. Correction –they ARE finding it. Recruiters and HR professionals worldwide have realized the value of the iCIMS’ Talent Platform in helping to improve their HR programs - and this keep's those users renewing year after year.
Okay enough tooting our own horn as you can read the facts in today's press release. The point is iCIMS has made its mark on the HR space and will continue to do so year after year.
By the way, I expect to be posting a very similar blog in just a few years’ time, as HR professionals continue to acknowledge the value of the Talent Platform.
This post comes to you from Will Finnegan, Team Lead of the Integration Services Group, at iCIMS. In conjunction with Joanna Snodgrass' post, this week's blog further explains the iCIMS customer support experience. Hope you enjoy!
Customer service is the cornerstone of business. A good experience can mean a loyal customer for years. A bad experience can leave a sour taste that never seems to go away. In today’s world, where much of the industry has become customer-centric, providing the best experience possible can make a huge difference.
At iCIMS, providing an experience second-to-none is something we all take pride in. Whether it's as simple as making a minor modification to an existing client system or directing a misplaced phone call or email to the correct recipient, we are happy to help. Taking lessons from some of the more well-known companies that have pioneered this approach, we strive to ensure every client, large or small, receives quality treatment and is given proper answers to their questions.
Being a customer-focused company isn't easy, but the results are worth it. Here's one of many client testimonials we've received throughout our eleven years of business. “We were coming from a vendor who we had been with for a number of years and the service had gotten really bad. By the time we came to iCIMS there was a certain amount of frustration and mistrust left over and Jennifer Land and Elizabeth Wise [iCIMS Reps] worked very well with us to help calm and guide us in the right direction. It is great to find a vendor that actually does what they say they can do.”
Taking pride in this mission of making every experience the best possible for the client has pushed iCIMS ahead in the ATS market. Offering cordial, quick, and personal responses set us apart from the competition. By creating a corporate culture structured around these values, we pledge to continue to bring the best service for our clients, ensuring every interaction receives prompt attention and resolution. Red, the color of iCIMS, is also the color of the carpet rolled out to our customers for any service they might need.
Today's post comes to you from Joanna Snodgrass, Subject Matter Expert at iCIMS. Joanna works directly with iCIMS customers to ensure overall customer satisfaction by providing technical assistance. Today's post is the first of two on the iCIMS' customer experience. Be sure to check back next week!
Its 9:02 a.m. when I settle in for my morning cup of Kirkland’s finest medium roast, poured in the tastefully obnoxious “World’s Greatest Entry-Level Employee” mug. Two desks over, I hear one of our ever-so-suave customer favorites finishing up what must be his 8th call of the morning. The minute or so it takes my computer to boot up is likely the quietest time I will have until 6 p.m. hits. It’s just another morning at the iCIMS Help Desk, and the calls and emails are about to come in.
So what is the role of a Subject Matter Expert? With each call it changes. One minute we're teachers, walking through the steps of properly constructing an EEO report. The next minute we're taking down notes on what features users would like in the next release. We troubleshoot system issues and resend lost passwords, all the while trying to provide the best experience possible for our clients. In between all questions, emails, and ringing phones, it’s hard to forget the team itself is constructed of young, extremely social, eclectic personalities. We understand the importance of having a positive atmosphere, so in between calls you can hear us discuss the top methods of surviving a zombie apocalypse, proper casting for an iCIMS movie, and how to prank our co-workers’ desks while they are out on vacation (this week, we’re considering a bat cave theme, but the team is open to suggestions).
We love to hear from our customers even if the calls and emails are frequent. When we hear from them, we know that the client is actively using the product they have invested their trust, time, and money into implementing. The iCIMS Talent Platform is designed to make the HR professional's work easier, more accurate, and faster. But what good is any new system or gadget if the user does not set aside time to explore how it works? My absolute favorite thing to hear a customer say is "I never knew I could do that!" Especially when I can follow it up with "If you like that feature, you'll love what else this can do..."
For all the clients who may be reading this, we want you to give us a call. We’re ready to show you how to streamline your work and honestly, we look forward to getting to know you a little better. And for those of you who haven’t made the switch to iCIMS yet – we’re all eager to support you in your talent management initiatives. Who knows…switching to iCIMS and leveraging our support teams might just free up enough of your time for you to come up with your own office pranks.
(Added 8/9 - The bat cave theme was chosen...)
While it would be hard to escape news coverage of the whopper of a blizzard that the New York area suffered last week, from dramatic stories of passengers trapped on the A-train for 7 hours, to YouTube videos of snow-thunder and time-lapse snow accumulation cams, many of our customers might be surprised to know that the bulk of the iCIMS team was caught smack in the middle of this latest Snowmageddon. Located in Monmouth County, New Jersey, the communities in and around iCIMS' headquarters saw snow accumulation totals of up to 31 inches and wind gusts in excess of 50 MPH, making driving essentially impossible, and leaving drifts 8-9 feet high in some places.
As dawn broke in my town on Monday, December 27th, the scene looking East towards the beach was breathtaking:
But the scene just across the street made me gasp:
My car had been swallowed by snow. How was I to get to iCIMS that day?
Luckily, iCIMS is a Software-as-a-Service company, and much of the work to be done can be conducted via internet. In addition, well rehearsed contingency plans for just such an emergency had been put in place, and as I turned on my computer I received an automated Weather Alert from the office to work from home. I poured a cup of coffee, and put the images of my unplowed street (which would remain unplowed for 4 days!) out of my mind, and I got to work.
“But how about our customers,” I wondered. How did they manage through the blizzard? With the entire New York tri-state area paralyzed, would they be able to enjoy the same level of Platform availability that they are accustomed to? What if they had a question, could they reach our Help Desk? After all, even the postal service with its pledge to deliver the mail no matter what wasn’t delivering the mail that Monday.
Well, I am happy to report that despite all three New York City area airports being shutdown, local transit services barely moving, and even the Philadelphia Eagles postponing their game for 2 days (!), the iCIMS Talent Platform didn’t miss a beat. Our customers had 100% availability through the blizzard and recovery period, and applicants in far warmer locales could browse and apply for jobs, never even realizing the servers processing their resumes were under many feet of snow.
Furthermore, internal action plans at iCIMS insured that someone was available to take calls if a question or problem did arise. On Monday, December 27th, iCIMS' Help Desk fielded 107 emails and 30 calls. Granted, this was lighter volume than normal, but the time period between Christmas and New Years typically is quieter as many clients are on vacation. And for those who visited our Customer Care Site, the only indication that iCIMS was in the eye of one of the worst storms to hit the area in recorded history was a notice that that clients might experience some delay in having their calls responded to, more a precaution than a reflection of what actually happened.
We aren't out of the woods yet here at iCIMS! We are only two weeks into winter, and the weather service is already starting to talk about a possible snow storm for the area this weekend. But rest assured that while we might be tired from shoveling our driveways, we’ll be there to take your calls. Neither snow nor rain nor heat nor gloom of night stays us from the swift completion of our appointed rounds.
Last week, iCIMS' Help Desk received an interesting call from a customer, one which no one was quite prepared for. The question did not involve any system feature or training need. The answer could not be found on our Customer Care Site or in any of the troubleshooting content available to our Subject Matter Experts. One would think the answer to this question would be extremely difficult to find... after all, we've fielded countless requests from over 1,000 companies who have used iCIMS in our 10 years of business. Surely, this question would require the full breadth of iCIMS' support staff to answer, but in reality, it took less than a minute to Google the response. So, what was this question?
"Your Customer Service team is always there for us. Can I have the number of a local pizza place to have lunch delivered as a thank you for all you do?"
We're so privileged as a company to have so many customers willing to share feedback on their experiences with iCIMS. Literally everyday, I receive a call or email from a customer singing the praises of one of our team members for the extraordinary effort they put in on a customer's behalf. Individually, these are incredibly motivating to team members. Collectively, they serve as a valuable reminder of what has made the iCIMS' Customer Experience so unique to the industry.
Though the gracious customer wished to remain anonymous, I just wanted to take a moment to thank them for the thoughtful action and to let them know how appreciative we are of their recognition. This is a helpful reminder of the impact that our Customer Experience has on customers while also helping to keep everyone well-motivated (not to mention well-fed) in their efforts to maintain the highest levels of customer service and satisfaction we can possibly deliver.
Thank you again to all who have shared their experiences with us, and please keep the feedback coming!!!