Last week, iCIMS' Help Desk received an interesting call from a customer, one which no one was quite prepared for. The question did not involve any system feature or training need. The answer could not be found on our Customer Care Site or in any of the troubleshooting content available to our Subject Matter Experts. One would think the answer to this question would be extremely difficult to find... after all, we've fielded countless requests from over 1,000 companies who have used iCIMS in our 10 years of business. Surely, this question would require the full breadth of iCIMS' support staff to answer, but in reality, it took less than a minute to Google the response. So, what was this question?
"Your Customer Service team is always there for us. Can I have the number of a local pizza place to have lunch delivered as a thank you for all you do?"
We're so privileged as a company to have so many customers willing to share feedback on their experiences with iCIMS. Literally everyday, I receive a call or email from a customer singing the praises of one of our team members for the extraordinary effort they put in on a customer's behalf. Individually, these are incredibly motivating to team members. Collectively, they serve as a valuable reminder of what has made the iCIMS' Customer Experience so unique to the industry.
Though the gracious customer wished to remain anonymous, I just wanted to take a moment to thank them for the thoughtful action and to let them know how appreciative we are of their recognition. This is a helpful reminder of the impact that our Customer Experience has on customers while also helping to keep everyone well-motivated (not to mention well-fed) in their efforts to maintain the highest levels of customer service and satisfaction we can possibly deliver.
Thank you again to all who have shared their experiences with us, and please keep the feedback coming!!!
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