- HR Technology provider attributes growth to unwavering focus on customer experience -
HAZLET, N.J. (October 3rd, 2011) - iCIMS, a leading provider of Software-as-a-Service talent management solutions, announced that it surpassed the 1,000 client count this quarter. Boasting the addition of nearly 200 clients YTD, the 1,000-client achievement is accompanied by record-breaking year over year growth. Earlier this month, iCIMS also announced its sixth consecutive appearance on the Inc. 500l5000 list of America’s Fastest-Growing Private Companies. iCIMS attributes its exceptional achievements to a strong focus on the customer experience and solid growth in the mid-market sector; specifically within the healthcare and retail industries.
iCIMS’ dedication to providing superior client support has allowed iCIMS to grow faster than any other provider in the space while maintaining a near perfect 97 percent customer retention rating since 2003. In Q3-11, iCIMS demonstrated its commitment to the customer experience with the 11.2 Customer Release. Inspired by iCIMS’ client base, the revolutionary “Customer Release” integrated enhancements aimed at addressing the business needs of current and prospective customers. Incorporating suggestions from regional user groups, strategic customer councils, online idea exchanges, and the annual Customer Advisory Council, the 11.2 release is a testament to iCIMS’ commitment to the customer experience.
Trends in new customer acquisition continue to show iCIMS’ strength in the retail and healthcare markets as well as more clients migrating to iCIMS off of competing applicant tracking systems. New customers include prominent brands like Phillips-Van Heusen Corporation, Modell’s Sporting Goods, Advanced Homecare Management, and University of Massachusetts Medical School. iCIMS’ growth in these markets is further supported by a recent win in the 2011 Network Products Guide Awards for best Retail Solution and a recent nomination for Customer Service Department of the Year by the New York Enterprise Report Small Business Awards.
iCIMS’ continued achievements are also attributed to the Talent Platform’s single-source code architecture and inherent flexibility. Offering tools that manage all ends of the talent lifecycle, iCIMS' Candidate Management and Employee Management Packages are crucial in determining long-term strategies and managing all stages of the employee lifecycle, including solutions for Employee Data Management, Performance and Training Management, Sourcing and CRM, and more.
"This is a remarkably proud moment in iCIMS' history," said Colin Day, President and CEO of iCIMS. "Organizations that select iCIMS are looking for more than a run-of-the-mill technology provider. Instead, the common bond that unites all of iCIMS' 1,000+ clients is the desire to work with a partner that is passionate about the customer experience, and our continued growth is a direct result of our ability to execute on this commitment.”
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iCIMS, a leading provider of innovative Software-as-a-Service (SaaS) talent acquisition solutions, is an Inc. 500 and Software Satisfaction honoree focused on solving corporate business issues through the implementation of easy-to-use, scalable solutions that are backed by award-winning customer service. iCIMS' Talent Platform, the industry's premier candidate management solution, enables organizations to manage their entire talent acquisition lifecycle from sourcing, to recruiting, to onboarding all within a single web-based application. With more than 1,700 clients worldwide, iCIMS is one of the largest and fastest-growing talent acquisition system providers with offices in North America, UK, and China. To learn more about how iCIMS can help your organization, visit http://www.icims.com or view a free online demo of the iCIMS Talent Platform.