- Software-as-a-Service provider named a finalist in the Customer Service Category of the New York Enterprise Report Small Business Awards-
HAZLET, N.J. (August 4, 2011) – iCIMS, a leading provider of Software-as-a-Service talent management solutions, announced today that it has been selected as a best practice finalist in the "Customer Service” category of The New York Enterprise Report Small Business Awards.
The New York Enterprise Report Small Business Awards is the annual awards program honoring the tri-state area’s top small businesses for their best practices and operational excellence. Out of dozens of qualified applicants for each category, 28 were selected as finalists and will be recognized on Wednesday, September 21st at the Metropolitan Pavilion in New York City.
For the third year in a row, iCIMS was chosen as a best practice finalist in the Customer Service category because of the exceptional customer service practices that set it apart from industry competitors. These practices include partnering clients with dedicated support teams composed of client relationship directors, implementation managers, subject matter experts, and project engineers. These teams are available to clients 24 hours a day, 5 days a week.
“This has been one of the most efficient and responsive implementation teams I’ve worked with,” said Lars Schmidt, Director of Talent Acquisition for NPR, which recently purchased iCIMS’ applicant tracking software. “Their turnaround on configurations and follow through on deliverables has been tremendous.”
In addition, iCIMS has created a Customer Advisory Council, a user conference composed of a subset of customers who meet regularly to discuss HR issues, iCIMS’ solutions, and ideas for product improvements. Every year, iCIMS incorporates suggestions received from various user forums into an updated version of its candidate and employee management software, aptly named the “Customer Release.”
iCIMS’ dedication to providing superior customer service has enabled the company to retain its position as one of the largest and fastest-growing providers of talent acquisition solutions while maintaining one of the industry's highest customer retention rates. iCIMS now supports more than 950 clients including brands like LL Bean, Continental Airlines, Whole Foods Market and Rite Aid, many of which have been with iCIMS for nearly a decade.
“Our commitment to the Customer Experience is something core to our brand, and recognition from an outside source is validation that our efforts do not go unnoticed,” said iCIMS Chief Operating Officer, Adam Feigenbaum. “We’re excited about the finalist status in the Customer Service Category of the New York Enterprise Report Small Business Awards, and we would like to thank our customers for their long-term commitments to iCIMS.”
About The New York Enterprise Report
The New York Enterprise Report, in print and online (www.nyreport.com) features “how-to” articles written by experts for small and midsize businesses in the tri-state area. Each issue of The Report, which is the only media in the New York area exclusively for the leaders of smaller businesses, provides thousands of dollars of much needed expertise making it a must read for those wanting to grow their businesses. For more information about The New York Enterprise Report, visit www.nyreport.com/awards or call (516) 242-8417.
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iCIMS, a leading provider of innovative Software-as-a-Service (SaaS) talent acquisition solutions, is an Inc. 500 and Software Satisfaction honoree focused on solving corporate business issues through the implementation of easy-to-use, scalable solutions that are backed by award-winning customer service. iCIMS' Talent Platform, the industry's premier candidate management solution, enables organizations to manage their entire talent acquisition lifecycle from sourcing, to recruiting, to onboarding all within a single web-based application. With more than 1,500 clients worldwide, iCIMS is one of the largest and fastest-growing talent acquisition system providers with offices in North America, UK, and China. To learn more about how iCIMS can help your organization, visit http://www.icims.com or view a free online demo of the iCIMS Talent Platform.