-iCIMS reigns in Service and Business Partnership satisfaction categories -
HAZLET, N.J. (December 7, 2010) – iCIMS, the 2nd largest provider of Software-as-a-Service talent acquisition solutions, announced today, the company’s outperformer standing in the Enterprise segment of Bersin & Associates’ Talent Managements Systems Customer Satisfaction 2011: Executive Summary. The research report provides a comprehensive analysis of customer satisfaction with talent management software.
Attributed to iCIMS’ focus on an overall superior customer experience, the company beat the Enterprise segment average when rated across quality, implementation, service and business partnership. Receiving top scores in service and business partnership, iCIMS solidified its commitment to providing expertise and a top notch customer experience to its client base of 850+ small business, mid market and enterprise organizations.
“With the abundance of features included in talent management systems, it is important for vendors to develop products holistically – delivering a solution which is easy to use, easy to implement, and easy to support,” said Josh Bersin, president and chief executive officer, Bersin & Associates. “iCIMS offering clearly delivers this level of service through its integrated architecture and excellent customer support.”
With clients like Hershey’s, FedEx and Whole Foods utilizing iCIMS Talent Platform to enhance their talent management capabilities, iCIMS serves organizations that seek to utilize talent management technology to take their HR programs to the next level. Offering tools that manage all ends of the talent lifecycle, iCIMS Candidate Management and Employee Management Packages are crucial in determining long term strategies and managing all stages of the employee lifecycle including solutions for Employee Data Management, Performance and Compensation Management, Sourcing and CRM, and more.
While remaining focused on the need for a superior customer experience today, the same principle is engrained in iCIMS’ strategy into 2015. Built on five major drivers, the corporate strategy incorporates a focus to further define the iCIMS portfolio of products and services, strategically target the growing North American small business market, mid-market and European SMB market, and to attain strategic acquisitions through expanded portfolio, vertical and/or geographic presence.
“The results from Bersin & Associates Talent Management Systems Customer Satisfaction 2011 Research Study, is a testament to what iCIMS is all about – consistently delivering on the customer experience and ensuring this principle is built into everything we do”, said Adam Feigenbaum, Chief Operating Officer. “We’re thrilled to be recognized as an outperformer in the Enterprise segment and will continue to focus on the customer experience as we build our customer base and execute on the corporate strategy into 2015.”
An executive summary of the full report, Talent Management Systems Customer Satisfaction 2011: A Comprehensive Study of Customer Experience with Talent Management Systems, is available on the Bersin website at http://marketing.bersin.com/CustomerSatisfaction2011ExecutiveSummary.html
The full report will be available in late December.
iCIMS, a leading provider of innovative Software-as-a-Service (SaaS) talent acquisition solutions, is an Inc. 500 and Software Satisfaction honoree focused on solving corporate business issues through the implementation of easy-to-use, scalable solutions that are backed by award-winning customer service. iCIMS' Talent Platform, the industry's premier candidate management solution, enables organizations to manage their entire talent acquisition lifecycle from sourcing, to recruiting, to onboarding all within a single web-based application. With more than 1,700 clients worldwide, iCIMS is one of the largest and fastest-growing talent acquisition system providers with offices in North America, UK, and China. To learn more about how iCIMS can help your organization, visit http://www.icims.com or view a free online demo of the iCIMS Talent Platform.