- Software-as-a-Service Provider Emerges as Solution of Choice for Mid- Sized Companies -
HAZLET, N.J. (November 10, 2009) iCIMS, the third-largest provider of Software-as-a-Service (SaaS) talent acquisition solutions, announced today the company’s continued success among mid-sized companies seeking talent management solutions. Such mid-sized companies as Celebrity Resorts, YMCA of Metropolitan Chicago, Emerging Health Technologies and the Public Library of Charlotte recently joined over 750 worldwide companies currently partnering with iCIMS for their candidate and employee management needs. iCIMS’ momentum and ascension as the industry leader for the mid-market has been attributed to a fast, flexible, and easy-to-use platform, as well as the company’s commitment to an unparalleled customer experience.
Recognized as a mid-market leader in a recent Bersin & Associates’ study, “Talent Acquisition Systems 2010: Facts, Practical Analysis, Trends and Provider Profiles,” iCIMS was acknowledged for differentiating itself in the areas of customer service, ease-of-use and speed to deploy. The guide comes on the heels of two recent wins for iCIMS’ unparalleled customer support in both the NY Enterprise Report and the UK’s Software Satisfaction for Customer Service. Maintaining a 97% client retention rate, iCIMS’ ongoing pursuit of 100% customer satisfaction through its four-tiered support team has directly contributed to the company’s emergence as a leading provider for the mid-market. The dedicated support teams coupled with user forums, weekly virtual training, and an interactive Knowledge Center has served as one of iCIMS’ core differentiators.
In addition to the unmatched customer experience iCIMS provides, mid-market companies have selected the award-winning Talent Platform because of its flexibility. This high degree of flexibility is greatly valued by mid-market organizations that are looking to invest in a Talent Platform that is capable of expanding to meet their evolving corporate vision. Not only is iCIMS’ mid-market clientele utilizing the platform for their candidate management needs, such as workforce planning, applicant tracking and onboarding, but a growing number of organizations have adopted the platform as their full Talent Management System. This is due in large part to the convenience of one single platform that is robust enough to manage both candidate and employee data. The unified system adds great value to an organization that is looking to grow or expand, but doesn’t want to invest in multiple purchases, implementations, or source codes. Furthermore, the iCIMS Talent Platform enables companies to see reduced costs and increased efficiencies, which is especially valuable for mid-market buyers pressured to display ROI for their technology investments.
“Our continued success within the mid-market is a direct result of organizations recognizing the long-term value the Talent Platform has to offer”, said Director of Sales, Adam Feigenbaum. “The platform’s inherent flexibility, coupled with an unparalleled customer experience, provides much value for growing organizations. This high rate of adoption of the Talent Platform really underscores iCIMS’ focus and strength within the mid-market space.”
iCIMS, a leading provider of innovative Software-as-a-Service (SaaS) talent acquisition solutions, is an Inc. 500 and Software Satisfaction honoree focused on solving corporate business issues through the implementation of easy-to-use, scalable solutions that are backed by award-winning customer service. iCIMS' Talent Platform, the industry's premier candidate management solution, enables organizations to manage their entire talent acquisition lifecycle from sourcing, to recruiting, to onboarding all within a single web-based application. With more than 1,700 clients worldwide, iCIMS is one of the largest and fastest-growing talent acquisition system providers with offices in North America, UK, and China. To learn more about how iCIMS can help your organization, visit http://www.icims.com or view a free online demo of the iCIMS Talent Platform.