- iCIMS' dedication to client satisfaction recognized by 2009 NY Enterprise Report Small Business Awards and Software Satisfaction Awards -
HAZLET, N.J. (July 20th, 2009) - iCIMS, the third largest provider of Software-as-a-Service (SaaS) talent acquisition solutions, announced today that the company has been named a finalist in two separate awards, both recognizing iCIMS' outstanding customer support and client satisfaction. The New York Enterprise Report's Small Business Awards named iCIMS a finalist in its Customer Service Best Practice category, while the UK-based Software Satisfaction Awards included iCIMS in its shortlist for Talent Management Software.
The New York Enterprise Report honors the achievements and accomplishments of the tri-state area's most dedicated and well-known small businesses. Companies were chosen based on their ability to demonstrate the use of a best practice to generate competitive advantages, revenue profits and/or long-term value. iCIMS was selected as a finalist for its exceptional client service and support, which creates both short and long term value for its 750+ clients.
Robert Levin, editor-in-chief of The New York Enterprise Report said, “We are proud to recognize the achievements and accomplishments of iCIMS. The use of their unique best practice has given them a distinct competitive advantage and we congratulate them for their initiatives and innovative thinking.”
The New York Enterprise Report Small Business Awards Gala is scheduled for Wednesday, September 30, 2009 in New York City, NY.
iCIMS was also named a finalist in Sift Media's 2009 Software Satisfaction Awards in the Talent Management category. These awards are based on the views of genuine buyers and end-users of business software applications- not those of a judging panel. As such, it is a valuable guide to any business making the decision to purchase new software applications, as they provide real user feedback. This year's awards received more than 8100 votes, making the survey one of the largest individual pieces of business opinion research in the UK. Making the shortlist is a testament to iCIMS' ability to not only deliver a quality product, but also provide an exceptional client experience. The winners will be announced at the Awards Dinner on Thursday October 8th in London.
Outstanding reviews from iCIMS' clients further demonstrate their satisfaction with the customer experience provided by the SaaS provider. “iCIMS' customer service has been incredible. You simply don't find that everywhere…or anywhere, really! iCIMS gives us personal assistance like I've never seen before,” said an employment coordinator from Nuance. An end-user at Field Asset Services echoed these sentiments, saying, “Our entire account management team at iCIMS is extremely knowledgeable, patient and exhibits a positive can-do attitude. We are a small company, but we were treated as if we were the biggest and most important client on your radar.”
These two awards, both recognizing the outstanding support offerings provided by iCIMS, come shortly after iCIMS' recent win in the Stevie's Sales & Customer Service Awards for Customer Service Department of the Year, as well as being named a finalist by the American Business Awards for Customer Service Department of the Year. Since 2003, iCIMS has boasted a 97% client retention rate due in large part to dedicated, multi-tiered support for all users. Available 24 hours a day, five days a week, iCIMS' service teams offer proactive and reactive support to all users of iCIMS' technology platform, which powers pre- and post-hire talent management initiatives for corporations around the globe. Additionally, iCIMS clients can take advantage of such offerings as user forums, weekly virtual training, and an interactive Knowledge Center, as iCIMS recognizes the importance of a strong training program in delivering this superior customer experience.
“iCIMS is extremely proud to be recognized for our client support,” said Andrew Curtis, Director of Customer Service. “These awards speak to iCIMS' dedication to providing both our domestic and international clients with an unparalleled Customer Experience, and we look forward to continued client satisfaction with our software and support offerings.”
iCIMS, a leading provider of innovative Software-as-a-Service (SaaS) talent acquisition solutions, is an Inc. 500 and Software Satisfaction honoree focused on solving corporate business issues through the implementation of easy-to-use, scalable solutions that are backed by award-winning customer service. iCIMS' Talent Platform, the industry's premier candidate management solution, enables organizations to manage their entire talent acquisition lifecycle from sourcing, to recruiting, to onboarding all within a single web-based application. With more than 1,500 clients worldwide, iCIMS is one of the largest and fastest-growing talent acquisition system providers with offices in North America, UK, and China. To learn more about how iCIMS can help your organization, visit http://www.icims.com or view a free online demo of the iCIMS Talent Platform.