- Leading SaaS Provider Recognized by the Stevie Awards for Outstanding Customer Service -

HAZLET, N.J. (February 9, 2009) iCIMS, a leading Software-as-a-Service (SaaS) provider of talent management solutions, today announced that the company has been named as a finalist in the annual Stevie Awards for Sales & Customer Service. After more than 500 entries were submitted from around the world, iCIMS was selected for the “Customer Service Department of the Year” category along with six other companies.

The Stevie® Awards, the organizers of several of the world's leading business award shows including the prestigious American Business Award, holds the annual awards for Sales & Customer Service in order to recognize international excellence in disciplines that are crucial to business success. Stevie Award winners will be announced during a gala banquet on Monday, February 9th at Caesars Palace in Las Vegas.

“iCIMS is extremely proud and excited to be nominated for the Customer Service Department of the Year award,” said iCIMS' Director of Customer Services, Andrew Curtis. “This incredible honor speaks to iCIMS' unwavering commitment to providing an unparalleled Customer Experience, and we look forward to continued client satisfaction and excellence in our support offerings.”

On the heels of the recent recognition from the Sift Media Software Satisfaction Awards for superior customer support levels, this latest acknowledgment is a continued testament to iCIMS' dedication to providing every customer with an outstanding service experience. As HRchitect observed in The Suite Life of Integrated Talent Management 2008 Report, “iCIMS has a refreshing focus on customer support and value, including training at no additional cost, which has driven a 97% client retention rate since 2003.”

Supporting the needs of over 650 clients, including FreshDirect, Room & Board, Sony Music Entertainment and eHarmony, iCIMS has maintained a 97 percent corporate renewal rating since 2003, a testament to the high level of satisfaction experienced by iCIMS customers. iCIMS provides dedicated, multi-tiered support for all users that is available 24 hours a day, five days a week. Complimentary training services are also offered, with customers taking advantage of such tools as user forums, a virtual training library and an interactive Knowledge Center, as iCIMS recognizes the importance of a strong training program in delivering this superior customer experience.

iCIMS' clients reiterated the company's superior customer service in response to the “Customer Service Department of the Year” nomination. “iCIMS' support team is always professional, timely and delivers on what is promised. I can't imagine a company having a better ‘face' for their clients. My implementation was such a good experience because of the iCIMS team and I am so grateful for all of their hard work,” said a Human Resources Generalist from NCIRE - The Veterans Health Research Institute.

The Director of Human Resources for Eide Bailly, an organization of professional accounting firms and business advisors, shares this enthusiasm for iCIMS' Customer Support. "I have been extremely impressed with the iCIMS support team. The response time is like none I have ever seen. E-mails are answered quickly and questions are responded to in a very timely manner.”

“We are honored to be nominated for such a prestigious award,” said iCIMS' President and CEO Colin Day. “It is this commitment to providing superior customer support, coupled with the Talent Platform's cost-effective configurations vs. customizations and unlimited training, that has enabled iCIMS to become the leading provider of business platforms for mid-market organizations.”



02/09/2009

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About iCIMS:
iCIMS, the third-largest provider of Software-as-a-Service (SaaS) talent acquisition solutions, is an Inc. 500 honoree focused on solving corporate business issues through the implementation of easy-to-use web-based software solutions. iCIMS' Talent Platform, the industry's premier Talent Platform, enables organizations to manage their entire talent lifecycle from applicant tracking through onboarding and beyond through a single web-based application. With more than 750 clients worldwide, iCIMS is one of the largest and fastest-growing talent management system providers in the space. To learn more about how iCIMS can help your organization, visit www.icims.com or view a free online demo of the iCIMS Talent Platform at www.icims.com/prelude/1128/9986.