- iCIMS Augments International Presence with New China Support Office, Additional Global Clients and Enhanced Multi-Lingual System Functionality -
HAZLET, N.J. (February 11, 2008) - iCIMS, a leading global provider of Software-as-a-Service (SaaS) business platforms, announced today the company has enhanced its international presence with a new office in Beijing, China. The opening of the new Asia Pacific Customer Support office broadens iCIMS global service levels, while new multi-lingual system functionality contributes to the extension of the platforms already robust international capabilities.
With the recent signing of a worldwide electronics manufacturing giant, iCIMS took proactive steps to deliver an enhanced international offering to all clients. From a service perspective, iCIMS new China office extends the companys unparalleled Customer Support to 24-hour, Monday through Friday availability for all domestic and international users. The new office, staffed entirely with in-house iCIMS' employees, provides clients with support in both Chinese and English.
Over the last three years, iCIMS has emerged as a dominant global player, supporting over 500 clients worldwide on the iCIMS' Talent Platform. Customers leverage iCIMS' for all aspects of the workforce lifecycle, including applicant tracking, on-boarding, performance management, succession planning, surveys, and more. The company has experience supporting organizations and users around the globe, including such locations as Ethiopia, China, Germany, Oman, and India. Some notable international clients of iCIMS include Whole Foods Market (NASDAQ: WFM), Terex Corporation (NYSE: TEX), Continental Airlines (NYSE: CAL), and Occidental Petroleum Corporation (NYSE: OXY).
Highly configurable, iCIMS is regarded as a premiere talent management solution for companies that operate globally. On the back-end, iCIMS' supports full Unicode capabilities, including both single and double-byte character sets. This allows iCIMS to deliver multiple workflows in different languages within the one core platform while enabling clients to have a localized focus on their talent initiatives. Candidates also benefit from iCIMS' multi-lingual capabilities, and receive unique online application experiences through localized career portals.
"Our new Beijing office and our system developments are two exciting additions to iCIMS global capabilities," said iCIMS President and CEO, Colin Day. "iCIMS is the ultimate international partner for growing global organizations because of our proven experience and superior, around-the-clock Customer Support offering. iCIMS expertise coupled with the Talent Platform's ability to manage different languages, workflows, and talent initiatives through one easy-to-use system delivers significant benefits to growing multi-national companies."
Leveraging Akamais global delivery network of more than 20,000 cache servers worldwide, over 1,000,000 users and five million daily candidates access iCIMS from virtually every location around the world. The inherent flexibility of the iCIMS' Talent Platform allows iCIMS to support clients within any industry, size, or location. With Customer Support available 24-hours a day, five days a week, and a 97 percent customer satisfaction rating, iCIMS provides international best practices and ongoing support to global companies like no other organization can.
iCIMS, a leading provider of innovative Software-as-a-Service (SaaS) talent acquisition solutions, is an Inc. 500 and Software Satisfaction honoree focused on solving corporate business issues through the implementation of easy-to-use, scalable solutions that are backed by award-winning customer service. iCIMS' Talent Platform, the industry's premier candidate management solution, enables organizations to manage their entire talent acquisition lifecycle from sourcing, to recruiting, to onboarding all within a single web-based application. With more than 1,500 clients worldwide, iCIMS is one of the largest and fastest-growing talent acquisition system providers with offices in North America, UK, and China. To learn more about how iCIMS can help your organization, visit http://www.icims.com or view a free online demo of the iCIMS Talent Platform.