iCIMS Announces Enhanced Client Services Initiative
- Expanded Customer Care Offerings Coincide with Record Growth for HR Solution Provider -
Hazlet, NJ, September 29, 2003 - iCIMS unveiled today an enhanced Client Services initiative building upon the company's established reputation for dedication and commitment to the success and satisfaction of its clients. The expanded customer support offerings, now referred to as Client Services, comes on the heels of a period of unprecedented growth for the Talent Management Solutions Provider. Arthur Raguette, formerly iCIMS Alliance Manager, has been appointed to the new role of Director of Client Services.
Following the company's ranking as the Industry's #1 Enterprise Recruitment Management Solution, provider of the iCIMS' Applicant Tracking Solution, has responded to recent growth by rolling out an aggressive client services initiative building upon the offerings already available through iCIMS' implementation, account services, and technical services divisions. These three divisions are now centralized under one heading, Client Services, to ensure a consistent and seamless transition onto iCIMS' .
Under the new Client Services initiative, iCIMS has simplified the implementation process, establishing both client and vendor benchmarks for more efficient handling of new accounts. ICIMS expects the new process to bring the average implementation time of new iCIMS' Enterprise clients to within two weeks, an aggressive, yet attainable goal. Additionally, the Client Services division will be taking a more proactive, consultative approach to help corporations utilizing iCIMS technology maximize their Return-on-Investment.
The growth of Client Services at iCIMS coincides with the movement of corporations away from costly, and often underutilized, "bells and whistles" available in most Talent Management Solutions. iCIMS' "Back to the Basics" philosophy centers on identifying the needs of an organization and then fulfilling those needs with targeted solutions in order to create a more efficient hiring environment.
"As an organization recognized for our customer service excellence, it was time to match our unparalleled growth in both product and client base, with enhanced service offerings to help iCIMS' users get the most out of iCIMS' Talent Platform", says Colin Day, President & CEO of iCIMS. Day concludes, 'By simplifying everything from implementation to training to system functionality, iCIMS goal is to enable end-users to maximize their potential and deliver a real Return-on-Investment. The introduction of iCIMS' Client Services Division is the next phase in helping our clients achieve this goal."
09/29/2003
About iCIMS:
iCIMS, a leading provider of innovative Software-as-a-Service (SaaS) talent acquisition solutions, is an Inc. 500 and Software Satisfaction honoree focused on solving corporate business issues through the implementation of easy-to-use, scalable solutions that are backed by award-winning customer service. iCIMS' Talent Platform, the industry's premier candidate management solution, enables organizations to manage their entire talent acquisition lifecycle from sourcing, to recruiting, to onboarding all within a single web-based application. With more than 1,000 clients worldwide, iCIMS is one of the largest and fastest-growing talent acquisition system providers with offices in North America, UK, and China. To learn more about how iCIMS can help your organization, visit http://www.icims.com or view a free online demo of the iCIMS Talent Platform.
